Blog

Writing on transformation, technology leadership, and business value.

Technology Delivery8 min read

March 08, 2024

Implementing Zendesk for Rapid Deployment of Helpdesk Support and Guides

How a build-versus-buy decision and hands-on Zendesk configuration helped a social media application prepare a branded helpdesk and self-service guide experience.

ZendeskhelpdeskSaaS

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Project Management7 min read

February 28, 2024

Navigating Project Management: Balancing Agile and Waterfall in a Startup Environment

Practical solutions for frequent changes, team morale, cost management, and stakeholder communication in a startup environment.

AgileWaterfallstartups

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